Frequently Asked Questions
You may have questions... we have answers.
“Our delivery trucks have been able to take on more routes with EasiTrack's tracking system. What's more, it has served us well during those winter months when major routes are closed. It has helped us to improve how we serve our clients across the states. As an end result, we have lowered costs while increasing our customer base at the same time.” - Paul Blake, NY
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|PRICE: What is the price? (Top)||
The price is $119 or less for the GPS Tracker, and $17.99 per month per each
Detailed description of price:
First, the GPS Tracker (including
antennas and power harness) goes for $119.
|What is the included in the price? (Top)||
This is what you get: The GPS Tracker, antennas, and power harness; unlimited web access to the entire GPS Tracking application; unilmited users; unlimited alerts; complete access to all new updates; unlimited access to our Support Team.
|Can you give me a lower / better price? (Top)||
Our prices are already pretty low, thanks to the level of automation in our company. Now, depending on quantities we offer automatic discounts on the devices. See the table above for layered discounts.
|How fast can I get my tracker? (Top)||
It may take 5 to 10 days to arrive to your shipping address. You can pick Next Day ($50), 2nd Day ($30) and 3rd Day ($20) shipping.
|HOW IT WORKS: How does it work? (Top)||
Once you receive the GPS Tracker, you would install it or have it installed. The GPS Tracker is shipped ready to start reporting as soon as it is installed.
Once the vehicle starts reporting, it will report every 1 minute while moving and every 1 hour while stopped.
|Do I have to install a software in my computer? (Top)||
No, you don't. You only need a computer with internet access. The software is online and you will access it with your secret password.
|How often will the GPS Tracker update the location? (Top)||
The Tracker will update its location every 1 minute while the vehicle is moving and every 60 minutes while stopped.
|Can I create multiple users? (Top)||
Yes! You can create as many users as you need.
|ABOUT THE TRACKER: What GPS Trackers do you sell/use? (Top)||
We use the Genx Tracker device. Genx is a Sierra Wireless division and manufacturers of GPS Tracking devices in the USA. They are located in California, where all the products are manufactured.
This GPS Tracker is built on a very sensitive GPS chip-set which provides highly responsive GPS signals processing. It also comes with a highly reliable modem to transmit the data generated by the device on time.
|Do you support any other model or brand of GPS Trackers? (Top)||
Sorry but no. We are completelly focused on this particular device, which has proven to be reliable, robust and responsive. It is a mature product and it is constantly being updated and improved by the manufacturer.
|I have some Genx. Can I use them with your system? (Top)||
In theory you can. However we have to check the exact model, and whether it is locked or unlocked. Please fill up the Contact Us form with your details and we can discuss your particular case in depth.
|INSTALLATION: How is it installed? (Top)||
Installation is pretty similar to installing a stereo to your vehicle. The GPS Tracker can be hidden, usually inside the dashboard of the vehicle. It has to be hard-wired to the electrical system of the vehicle. The typical installation takes 3 cables: Power cable, Ground cable, and a third cable that is connected to a line that has power while the Ignition is ON and that has no power while the Ignition is OFF.
Another part of the installation is the placement of the GPS antenna. This antenna can be concealed right underneath the dashboard, but never below metal, as the GPS signal will not be received through metal. It can be placed below plastic, fiber glass, glass.
For most customers we recommend getting the GPS Tracker installed. We recommend installations at a Best Buy store, a Car stereo/alarms shop, or almost any mechanic should be able to do it. There is also a website called https://www.vehicleinstallers.com/ where you can find professional GPS installers close to your area.
Installation usually cost between $50 and $75 per vehicle and may take up to 30 minutes per vehicle.
|Who does the installation? (Top)||
We will point you to some excellent resources of companies where you can do your installation. We can also help you find an installer, coordinate the date/time/place of the installation and even negotiate the best rate for you.
|Can you help me find an installer? (Top)||
YES! We will do our best to find you a great installer at a great price in your area. Please provide us with your name and email via the Contact Us form, and in Comments enter your Postal Code or full address, and a note saying that you need help to find an installer. We will get back to you via email with all the information.
|Do you have a Return Guarantee? (Top)||
YES! You have up to 30 days to test our service. If you are not satisfied, just return the device and we will do a 100% refund!
Is this system only for businesses?
How do I learn to use the system?
Can I use a device from another vendor with your system?
Can I create multiple users in my account?
How many users can I add to my account?
Does it give you a trail of where the vehicle has been?
I'd like to test a unit. How do I go about it?
How often is the vehicle's location updated?
Is the tracker battery operated?
Is the tracker hard-wired to the vehicle?
Do you track only in the US or elsewhere in the world?
How much is the activation fee?
Do you charge an activation fee?
Is there any other charge besides the monthly fee?
Do you bill monthly or the whole year in advance?
How soon can you get me the unit?
What do I do once I receive the GPS Tracker?
Do you have overnight shipping?
Can I install the device myself?
What are the two antennas for?
What is the best location for the antennas?
How long does it take to install?
How much does the installation cost?
Where is the GPS Tracker installed?
|Can I track a family car? (Top)||
Yes, you can. Although the system is aimed to a business operation, it can certainly fit the needs of individuals.
|Is this system only for businesses? (Top)||
Although the system is aimed to a business, it can certainly fit the needs of individuals and families.
|How do I learn to use the system? (Top)||
First thing to say is that the design of the system is very intuitive, and usually our new users are up and running in 15 minutes or less. We also provide individual trainings over the web, and you can schedule as many as you want by just contacting our Technical Support Team HERE and requesting a training.
|Can I use a device from another vendor with your system? (Top)||
It depends. We use Genx devices, so, if your device is an Genx, we might be able to make it work in our system. If you have another brand, please contact us to discuss your particular case.
|Can I create multiple users in my account? (Top)||
Yes, you can create as many users as needed in your account, at no extra charge.
|How many users can I add to my account? (Top)||
You can create as many users as needed in your account, at no extra charge.
|Can you track in real time? (Top)||
Yes, our system provides Real Time Tracking. Now, in the GPS Industry, Real Time does not mean Instant tracking. It means a location update every certain of minutes. In our case, we offer minute by minute tracking, which means every single minute you will receive an update of the location of your vehicles, while they are moving. When the vehicles have the Ignition OFF, our trackers go to a slower interval to save the vehicle's battery, and only report every 60 minutes.
|Does it give you a trail of where the vehicle has been? (Top)||
Yes, easiTrack offer Breadcrumb Trail, which shows the trail where the vehicle has been in a given timeframe.
|What is a Geofence? (Top)||
A Geofence is a virtual boundary that you can create around a given location. With easiTrack you can create as many geofences as you need. Most typical geofences are created around places of Customers, Vendors, Job Sites, Yards, etc. What is interesting about Geofences is that the system will trigger and send you alerts every time a vehicle enters or leaves a geofence, providing an electronic, automatic log of places your vehicles have visited.
|How do I track my vehicle(s)? (Top)||
You can track your vehicles online. In a computer with internet, go to easiTrack's login page, enter your personal credentials, and you will be in your account.
|I'd like to test a unit. How do I go about it? (Top)||
To test our system and our trackers is very simple. Just purchase one, try it for the extent of our Money-Back Guarantee, and keep it if it fits your needs. Otherwise just return it for a full refund.
|How often is the vehicle's location updated? (Top)||
easiTrack provides location updates every 1 minute while the vehicle is moving, and every 60 minutes while the vehicle is OFF. We also provide instant location updates on certain events, like Ignition ON, Ignition OFF, Speeding, etc.
|Is the tracker battery operated? (Top)||
Our GPS Tracker goes hardwired to the vehicle, so its main power source is the vehicle's battery. However, all our trackers also have an internal backup battery that will last anywhere from 2 to 4 hours of minute by minute tracking, in case the main power is lost or disconnected. When the device loses main power, an alert is triggered and sent to you.
|Is the tracker hard-wired to the vehicle? (Top)||
Yes, our units are hard-wired to the vehicle.
|How big is the device? (Top)||
The device is about the size of a cigarette pack. For more detailed information about size and other technical specs of our GPS Trackers, please visit the GPS Tracker page in our web site.
|Can the device be concealed? (Top)||
Yes. Our device has been designed to be easily concealed. Most users will conceal the GPS Tracker right under the dashboard of the vehicle.
|Do you track only in the US or elsewhere in the world? (Top)||
We operate from Canada to Mexico.
|How much is the GPS Tracker? (Top)||
The GPS Tracker goes for $119. You can learn more about our prices in our Price page.
|How much is the monthly fee? (Top)||
The monthly fee is $17.99. You can learn more about our prices in our Price page.
|How much is the activation fee? (Top)||
The activation is FREE!. You can learn more about our prices in our Price page.
|Do you charge an activation fee? (Top)||
The activation is FREE!. You can learn more about our prices in our Price page.
|Is there any contract? (Top)||
No. We don't have a contract. Your commitment is month to month. You can cancel your monthly service anytime you want.
|Is there any other charge besides the monthly fee? (Top)||
No. There are no other charges besides the $17.99 for the monthly fee.
|Do you bill monthly or the whole year in advance? (Top)||
We bill on a monthly basis. We also accept full-year payments if requested.
|How soon can you get me the unit? (Top)||
Its delivery date depends on where you are located at. We also offer Next Day, Second Day and Third day at an extra charge.
|What do I do once I receive the GPS Tracker? (Top)||
Once you receive your tracker, the very next step is installing it in your vehicle. We can help you find an installer, coordinate the date/time/place of the installation, and even negotiate the best rate for you. We also provide full phone support while an installation is in track. Once you have installed the device, you might want to access your personal account in our web application, and start tracking your vehicle(s). Although the system is very self explanatory, you can schedule a training by contact our Technical Support Team.
|Do you have overnight shipping? (Top)||
Yes, we do offer overnight shipping, as long as UPS offers that level of service to your destination.
|Can I install the device myself? (Top)||
Yes, you can. You will need some tools and ideally some experience in this type of installation, as it involves hardwiring the tracker to your vehicle's electric system.
|What are the two antennas for? (Top)||
The GPS Tracker comes with two antennas: One antenna will be to receive the GPS signals from the satellites to allow the tracker to perform location calculations. The other antenna, called the GSM antenna or the GPRS antenna, is used to transmit the information from the device to our data center. Both antennas play a critical role in the proper operation of the GPS Tracker.
|What is the best location for the antennas? (Top)||
The GPS antenna has to be installed in a location with direct view of the sky. For a concealed installation, the GPS antenna can be hidden in a place where it will not have any metal above it. It can be hidden right underneath th dashboard, as usually its material is fiberglass or plastic. The GSM antenna can be installed in any location.
|How long does it take to install? (Top)||
A typical installation may last around 20 to 30 minutes. If you want to install Inputs (to trigger events when a door is open/close, for example), then estimate aproximatelly 20 additional minutes per each input.
|How much does the installation cost? (Top)||
Installation performed by a professional may cost between $50 up to $75 for a basic installation. If you want to install some inputs, each input will add about $25.
|Where is the GPS Tracker installed? (Top)||
Most of our cutomers conceal the GPS Trackers right underneath the dashboard. Many professional installers will suggest other locations depending on your vehicle's particular configuration.